What We Do

We've consistently invested in cutting-edge technology within the contact center and communication channels. Simultaneously, we've refined telephone representative techniques, all while staying true to our mission of representing clients positively by treating customers with compassion, dignity, and respect. With decades of experience, we remain dedicated to delivering exceptional service and results while working with consumers on a human level to meet the their financial obligations.

We primarily operate within the consumer lending, and financial services, offering a diverse range of contact center and digital solutions. Our goal is to assist clients in increasing the value of their portfolio investment while maintaining a strict adherence to all state and federal regulations. 

Our technology remains cutting edge, including:

• Web-based client portal available for remote auditing and updating
• On-site development staff to suit the needs of any change necessary
• Custom predictive analytics ensure maximum efforts on the correct accounts
• Single platform call center solution directly integrated with collection system
• Automated engagement
• AI powered omni-channel digital communication suite that delivers personalized messaging to past due consumers.
• In-house auto-dialer, auto-messaging, and IVR with abundant capacity
• Analytically based skip-trace waterfall

As a national operation, Asset Recovery Bureau LLC maintains strict adherence to federal regulations, industry standards, and local laws across various states and municipalities. We understand that compliance is an evolving responsibility, and we heavily invest in staying updated on current requirements and anticipated changes.

Recognizing the criticality of compliance, Asset Recovery Bureau LLC maintains an ongoing partnership with multiple organizations undergoing yearly, quarterly and random audits to ensure strict adherence. By proactively staying ahead of regulatory changes, we mitigate unnecessary liabilities and offer valuable insights to our clients, keeping them informed about potential compliance issues that might impact their respective industries.

Understanding the paramount importance of security in our operations and compliance, Asset Recovery Bureau LLC is steadfast in safeguarding client and consumer information. With a firm commitment to this priority, we continually assess, implement, and monitor a comprehensive data security program. 

• Security systems at entry points
• Video monitoring at entry/exit points